Tax Specialist

How will you create impact?

You are able to build and maintain positive relationships with internal and external customers. You are motivated to ‘Think Big’ and to express your ideas. You can manage high volumes of cases with aggressive turnaround times and service level agreements, by balancing new and existing cases and shifting priorities. You are solution focused with the ability to demonstrate the ability to make sounds decisions, apply analytic/systemic reasoning to positively impact results and the customer experience.

Responsibilities

• Review and process received transactions accurately and in a timely manner. This includes but not limited to federal/provincial remittances, reports, ACB and transactional tax quotes, and general taxation inquiries including any related year-end tax slips.
• Provide support during year-end production of tax slips.
• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations.
• Required to meet daily service level agreements and high accuracy results.
• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments within Policy Services

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Competencies:

• Consistently meet or exceed productivity, quality and service standard objectives.
• Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases.
• The versatility to do many different types of work within the business area.
• Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
• Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
• Routinely demonstrate ownership and accountability of all re‐quests in a proactive rather than reactive manner.